shipping times
In-stock items ordered before 12:00 pm CST are usually
shipped the same day. Delays may occur due to weather,
availability or other circumstances.
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Standard Delivery:
Unless an expedited service is requested, your order
should arrive in approximately 5-7 business days
after shipping if ordered by 12:00 noon (CST).
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Under normal conditions, orders placed before 12:00
noon CST Monday through Thursday will ship that day.
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Orders placed after 12:00 noon CST Monday through
Thursday will ship the following day.
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Orders placed after 12:00 noon CST on Friday will
ship the following Monday as we are unable to ship
on the weekend. Also, please note that Saturday and
Sunday are not counted in the transit times listed
on our site.
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Backorders will be shipped as soon as they are
received & processed.
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delivery charges |
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$0 - $ 20.00 |
$8.00 |
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$20.01 -
$35.00 |
$10.00 |
|
$35.01 -
$50.00 |
$12.00 |
|
$50.01 -
$75.00 |
$16.00 |
|
$75.01 -
$100.00 |
$20.00 |
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$100.01-$150.00 |
$24.00 |
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$150.01-
$200.00 |
$28.00 |
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$200.01 -
$249.99 |
$30.00 |
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$250. & up |
11% |
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rush delivery
If requested, add $25.00 to standard delivery charges (reflected above). Your order should
arrive within two business days after shipping if ordered by 12:00 noon (CST). Please note
rush orders placed Friday after 12:00 noon (CST) or Saturday will be processed Monday and
should arrive within the next two business day after shipping. Some heavy or bulky items may
not qualify for this service.
Overnight Deliveries add $55.00 to standard delivery charges (reflected above). Your order
should arrive within one business day after shipping if ordered by 12:00 noon (CST). Please
note rush orders placed Friday after 12:00 noon (CST) or Saturday will be processed Monday and
should arrive within the next business day after shipping.
*Deliveries are guaranteed on in-stock merchandise only. Backorder & Special Orders will ship
upon receipt. In this case we will notify by email providing status information.
shipping
restrictions
Due to
our strict quality standards, we are not able to ship outside
the United States, to P.O. boxes, or to APO/FPO addresses at
this time.
exchanges
& returns
Return
policy as stated applies to all phone orders placed from
website as well as in all in store purchases.
We hope
you will love your selection. If you are not satisfied, we
accept returns within 14 days of receipt. Wrap the packages well,
include the receipt and mail it back to the address below. Remember to insure for full value.
Shipping charges are not refundable. If the item/s is damaged, they must be reported within 14
days of receipt. The item/items must be kept with the original shipping packaging for a return
pick-up provided by Napa Home.
ALL SALE
MERCHANDISE IS FINAL SALE
and
cannot be returned or exchanged. Please call 1.866.307.5700 for instructions.
No
Returns or Exchanges on any special orders. If item is not
in stock and ordered from vendor it is considered a special
order. 100% non-refundable payment will be required. Quoted
lead times may vary due to unforseen events.
napa home
returns department
4012 oak lawn ave. dallas, tx
75219
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